Privacy Policy

SunStream Solar Solutions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our solar energy services and digital platforms.

1. Information We Collect

During our operations, we collect various types of personal information, including: personal details (name, email address, phone number), property information (address, roof specifications, energy usage), technical data (IP address, browser type), and service interaction patterns. This information helps us provide optimal solar solutions and service efficiency.

2. How We Use Your Information

Your personal information is used for the following purposes: (a) Designing and optimizing solar system solutions; (b) Calculating potential energy savings and system performance; (c) Providing accurate quotes and installation planning; (d) Communicating about maintenance and system updates; (e) Meeting regulatory and compliance requirements for solar installations.

3. Sharing Your Information

SunStream Solar Solutions maintains strict confidentiality standards. We share personal information only with: (a) Solar equipment manufacturers for warranty purposes; (b) Certified installation partners; (c) Utility companies for grid connection requirements; (d) Regulatory bodies for renewable energy certificates; (e) When required by law or with your explicit consent.

4. Data Security

We implement robust security measures to protect your information: (a) Industry-standard encryption for all data transmission; (b) Secure storage of system design and energy consumption data; (c) Regular security audits of our digital infrastructure; (d) Strict access controls for employee systems; (e) Continuous monitoring of data access patterns.

5. Cookies and Similar Technologies

Our website uses cookies and tracking technologies to: (a) Remember your solar system preferences; (b) Calculate accurate energy savings estimates; (c) Monitor website performance; (d) Improve user experience; (e) Analyze solar solution interest patterns. You can manage cookie preferences through your browser settings.

6. Your Privacy Rights

You have the right to: (a) Access your stored personal and property data; (b) Correct any inaccurate information about your installation; (c) Request deletion of your data (subject to warranty and regulatory requirements); (d) Obtain a copy of your system design and performance data; (e) Opt-out of marketing communications; (f) Review your energy production and consumption data.

7. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. Updates will be posted on our website, and significant changes will be communicated directly to our solar system clients. Continued use of our services after changes indicates acceptance of the updated policy.

8. Contact Us

For questions about your solar system data or this Privacy Policy, contact our Data Protection Officer: (a) Through our website contact form; (b) By email at privacy@sunstream-solar.com; (c) By phone at +1 734 391-62-47 during business hours; (d) By mail at our registered business address.

9. Children's Privacy

SunStream Solar Solutions does not knowingly collect information from individuals under 18 years of age. Our solar services are intended for property owners and adults who can enter into legal agreements. If we discover we have collected information from a minor, we will promptly delete it.

10. Data Retention

We retain your information for: (a) The duration of your solar system warranty (typically 25 years); (b) As required by renewable energy regulations; (c) As needed for tax and incentive documentation; (d) As necessary for system performance monitoring and optimization. You may request data deletion, subject to these requirements.

11. Consent

By requesting our solar services or using our website, you consent to the collection and use of your information as described in this Privacy Policy. This includes consent for: (a) System design and analysis; (b) Energy usage monitoring; (c) Performance optimization; (d) Warranty service provision; (e) Regulatory compliance reporting.