Terms and Conditions of Service

By accessing and using our solar energy services, you acknowledge and agree to be bound by the following terms and conditions. Please review these terms carefully as they form a legally binding agreement between you and SunStream.

1. General Provisions

SunStream provides professional solar panel installation and maintenance services in accordance with industry standards and regulations. These terms establish the framework for our service delivery and client relationships.

2. Legal Compliance

All services provided by SunStream strictly adhere to applicable building codes, electrical regulations, and safety standards. Clients must ensure their property meets the necessary requirements for solar installation and obtain any required permits.

3. Intellectual Property Rights

All intellectual property, including but not limited to trademarks, logos, designs, and installation methodologies, remains the exclusive property of SunStream. Unauthorized use or reproduction is prohibited.

4. Service Warranty and Liability

SunStream provides a 25-year performance guarantee on solar installations. System performance may vary based on weather conditions, shading, and maintenance. Detailed warranty terms are provided with each installation contract.

5. Modifications to Terms

SunStream reserves the right to update these terms and conditions. Changes become effective upon posting to our website. Continued use of our services constitutes acceptance of any modifications.

6. Data Protection and Privacy

We implement comprehensive data protection measures to safeguard client information. Energy production data, system performance metrics, and personal information are processed and stored securely.

7. Equipment and Materials

SunStream uses certified solar equipment from reputable manufacturers. We are not liable for manufacturer defects but will assist clients in processing warranty claims with equipment manufacturers.

8. Technical Specifications

Solar system designs and specifications are determined based on property assessment, energy requirements, and optimal performance calculations. All installations follow manufacturer guidelines and industry best practices.

9. Governing Law

These terms and conditions are governed by applicable state and federal laws. Any disputes shall be subject to the jurisdiction of appropriate courts in accordance with local laws.

10. Communication

All project-related communications, including design approvals, scheduling, and support requests, must be conducted through official channels. We maintain detailed records of all client communications.

11. Client Responsibilities

Clients must provide accurate property information, ensure site accessibility, and maintain their solar system according to provided guidelines. Failure to meet these responsibilities may affect system performance and warranty coverage.

12. Quality Standards

SunStream maintains rigorous quality control throughout the installation process. Unauthorized modifications or repairs by third parties will void the warranty and may compromise system safety.

13. Service Terms

We reserve the right to decline service where technical requirements cannot be met or when installation conditions pose safety risks. All work is performed by certified solar professionals.

14. Dispute Resolution

Any disputes will be initially addressed through our customer service department. If necessary, formal mediation may be pursued according to our dispute resolution protocol.